Privacy Policy

At SocialEdge, we are committed to protecting your personal data and ensuring compliance with GDPR and other applicable privacy regulations. This policy explains how we collect, use, and safeguard your information when you interact with our social media training services.

Last updated: September 5, 2025

Data Collection Information

What Personal Data We Collect

• Contact information (name, email address, phone number)
• Course enrollment and progress data
• Communication records and feedback
• Website usage analytics and preferences
• Professional background information for course customization

How We Collect Data

• Direct submission through contact forms and course registrations
• Automatic collection via cookies and website analytics
• Communication through email, phone, or in-person interactions
• Course completion and assessment submissions

Legal Basis for Processing

• Contract performance for course delivery and support
• Legitimate interest for business communications and improvements
• Consent for marketing communications and analytics
• Legal compliance for record-keeping requirements

Data Retention Periods

• Course records: 7 years for certification purposes
• Contact information: 3 years from last interaction
• Marketing consent: Until withdrawal or 2 years of inactivity
• Website analytics: 26 months maximum

How We Use Your Data

Course Delivery

We use your information to provide training services, track progress, issue certificates, and offer ongoing support throughout your learning journey.

Communication

Your contact details enable us to respond to inquiries, send course updates, and provide important notifications about our services.

Service Improvement

We analyze usage patterns and feedback to enhance our training programs, website functionality, and overall user experience.

Marketing Activities

With your consent, we may share information about new courses, industry insights, and relevant training opportunities.

Data Protection Measures

Security Measures

• SSL encryption for data transmission
• Secure hosting with regular backups
• Access controls and authentication protocols
• Regular security assessments and updates

Access Controls

• Role-based access for staff members
• Monitoring of data access activities
• Regular staff training on data protection
• Secure disposal of obsolete data

Breach Notification

In the unlikely event of a data breach, we will notify relevant authorities within 72 hours and inform affected individuals without undue delay, as required by GDPR.

Your Rights and Controls

Right to Access

Request a copy of all personal data we hold about you, including how it's being processed.

Right to Rectification

Request correction of inaccurate or incomplete personal information in our records.

Right to Erasure

Request deletion of your personal data when it's no longer necessary for our legitimate purposes.

Right to Data Portability

Receive your personal data in a structured format or request transfer to another service provider.

Right to Object

Object to processing based on legitimate interests or for direct marketing purposes.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: Avoid filling out contact forms, account registrations, or any data-submitting features. Disable cookies through your browser settings (see our Cookie Policy for more details). Contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Contact Our Data Protection Team

For any questions about this privacy policy or to exercise your data protection rights, please contact us using the details below:

Address: 34 Themistokli Dervi Street, 1066 Nicosia, Cyprus

Phone: +357 22 817 463

Response Time: We will respond to your request within 30 days